Empatee operates in England, United Kingdom.

This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, place an order, or contact us.

By using our website, you agree to the terms outlined below.

1. Information We Collect

We may collect the following information:

• Full name

• Email address

• Shipping and billing address

• Order details

• Payment confirmation details

• IP address and device/browser information

Payments are processed securely through third-party providers (e.g. Stripe, Dojo). We do not store full card details.

2. How We Use Your Information

We use your information to:

• Process and fulfil orders

• Arrange shipping and manage returns

• Respond to enquiries

• Prevent fraud

• Improve our website

• Send marketing communications (only if you opt in)

3. Sharing Your Information

We may share necessary information with trusted service providers, including:

• Website hosting provider (Squarespace)

• Payment processors

• Fulfilment partner (Tapstitch)

• Delivery couriers

We do not sell your personal information.

4. Data Retention

We retain personal information only for as long as necessary to fulfil orders, provide services, and comply with legal, tax, and accounting obligations. Where legally permitted, you may request deletion of your personal data.

5. Your Rights

You may request access to, correction of, or deletion of your personal data by contacting us.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

To make a request, contact:

info@empatee.co.uk

6. Cookies

Our website uses cookies to enable functionality and analyse traffic. You may manage cookies through your browser settings.

7. Security

We take reasonable measures to protect your personal information. However, no method of online transmission is completely secure.